Frequently Asked Questions

Shipping

When will my order ship?
Your order will ship within 2 business days.

How long does shipping take?
To the United States & Canada our nato straps and bracelets usually arrive in 5 to 12 business days. Within Europe it is within 5 to 7 business days. As we ship from the Netherlands domestic delivery is 1 to 2 days.

Do you also send with Track & Trace?
Yes, you can select our Track & Trace shipping option during check-out. We highly recommend using it. We negotiated competitive prices for you. 

Where do you ship from?
We ship our Nato Straps and Bracelets from the Netherlands. We are working on getting part of our inventory in the US for quicker shipping. We expect this to be ready as of September '19.

How can I change my shipping address?
We ship within 2 business days so please be super fast when you want your address to be changed. Send a message a.s.a.p. to hi@chibuntu.com.

Ordering

Where do I enter my coupon code?
You can enter your coupon code during the check-out phase.

Can I get a gift receipt or some gift packaging for my order?
We are currently unable to package your order as a gift. The nato strap and the bracelets comes with nice packaging as you can see on the product pages. We are working on gift packaging for the future.

Returns

What is the return/warranty policy?
Please find our refund policy and all information here. Make sure to send us a message before you return the product.

When will I receive my refund?
As soon as we have received your refunded product we will refund the money.