Frequently Asked Questions

Shipping

When will my order ship?
Your order will ship within 24 hours on business days.

How long does shipping take?
Shipping times depend on the Shipping option chosen. With FedEx Express it takes 1 to 3 days, Worldwide. When you choose Standard shipping, it takes between 4 to 7 days in Europe. Read more about shipping options here. We recommend choosing FedEx. 

Do you also send with Track & Trace?
Yes, you can select our FedEx Express shipping option during check-out. We highly recommend using it. We negotiated competitive prices for you and we even offer it for Free on orders over £46 / €50 / $55. 

Where do you ship from?
We ship our Nato Straps and Bracelets from the Netherlands where we have our office & warehouse.

How can I change my shipping address?
We ship within 24 hours, and if you order before 12am Amsterdam time we ship within 4 hours, so please be super fast when you want your address to be changed. Send a message a.s.a.p. to hi@chibuntu.com.

Ordering

Where do I enter my coupon code?
You can enter your coupon code during the check-out phase.

Can I use 2 coupon codes?
You can not use two discount codes at the same time, only one is possible. Choose wisely. ;-)

Can I get a gift receipt or some gift packaging for my order?
We are currently unable to package your order as a gift. The nato strap and the bracelets comes with nice packaging as you can see on the product pages. We are working on gift packaging for the future.

Returns 

What is the return/warranty policy?
Please find our refund policy and all information here. Make sure to send us a message before you return the product. We'd also love to hear why so we can improve our products & service. 

When will I receive my refund?
As soon as we have received your refunded product we will refund the price of the products within a business day.

How to...?

Not sure How to Wear a Nato Watch Strap or How to Measure your Lug Width? Go read our How to's here.

Less Frequently Asked Question?

Please use below form or use Messenger in the bottom left corner. You can also send an email to hi@chibuntu.com. We usually respond within hours, but always within a day, even in the weekend.