Frequently Asked Questions
Shipping
When will my order ship?
Your order will ship within 24 hours on business days.
How long does shipping take?
Shipping times depend on the Shipping option chosen. With UPS Express Shipping it takes 1 to 2 days to the US, UK and Europe. When you choose Standard shipping, it takes between 3 to 5 days to the UK and Europe. And up to 12 days to the US. We ship from our location in Amsterdam. Read all details about shipping options here.
Do you also send with Track & Trace?
Yes, you will always receive a Track & Trace code to follow your bracelets or NATO straps. Both for UPS Express Shipping as for Standard Track & Trace shipping.
Where do you ship from?
We ship our Nato Straps and Bracelets from Amsterdam, the Netherlands where we have our office & warehouse.
How can I change my shipping address?
We ship within 24 hours, and if you order before 4pm Amsterdam time we ship the same day, so please be super fast when you want your address to be changed. Send a message a.s.a.p. to hi@chibuntu.com.
Ordering
Where do I enter my coupon code?
You can enter your coupon code during the check-out phase.
Can I use 2 coupon codes?
You can not use two discount codes at the same time, only one is possible. Choose wisely. ;-)
Can I get a gift receipt or some gift packaging for my order?
We are currently unable to package your order as a gift. The nato strap and the bracelets comes with nice packaging as you can see on the product pages. We are working on gift packaging for the future.
Returns
What is the return/warranty policy?
Please find our refund policy and all information here. Make sure to send us a message before you return the product. We'd also love to hear why so we can improve our products & service.
When will I receive my refund?
As soon as we have received your refunded product we will refund the price of the products within a business day.
How to...?
Not sure How to Wear a Nato Watch Strap or How to Measure your Lug Width? Go read our How to's here.
Less Frequently Asked Question?
Please use below form or use Messenger in the bottom left corner. You can also send an email to hi@chibuntu.com. We usually respond within hours, but always within a day, even in the weekend.